Privacy Policy
We care about the data protection rights of our customers and are committed to using data in a responsible way that enhances their experience while prioritising their privacy. You can read about our approach below.
We receive, collect and store data you enter on our website. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history during booking processes. We use web analytics tools – such as Google Analytics and Google Tag Manager - to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and the device/browser you are using. This data is non-personally-identifiable and anonymised.
We only collect personally identifiable information (including name, email, payment details, and password) when you voluntarily input it, e.g., during our booking processes or submissions on our ‘contact us’ form, or direct communication with us (e.g., via email, social media). We collect this information in order to process transactions, troubleshoot problems, and resolve inbound enquiries. If you wish for any personally-identifiable information to be removed from our site, please email marketing@monkeybarrelcomedy.com with your request.
Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services we deliver;
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To provide our users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages (with their express consent);
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To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services using web analytics tools (such as GA4);
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To comply with any applicable laws and regulations.
We use an “opt-in” model for sales and marketing communications, with consent collected during our booking processes or on our website (e.g., users actively signing-up for our newsletters). You can request to be removed from our mailing lists at any time by emailing marketing@monkeybarrelcomedy.com or using the “unsubscribe” button embedded in every email.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you have any questions regarding our data policy, please email marketing@monkeybarrelcomedy.com at any time.